General FAQ

Tjbaji FAQ — All Your Questions Answered Here

Everything you want to know about accounts, deposits, withdrawals, bonuses, and games — all in one place.

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Account & Registration

All questions about opening a new account, logging in, resetting your password, KYC verification, and updating your profile.

Deposits & Payments

Questions about how to make a deposit, accepted payment methods, minimum deposit amounts, and processing times.

Withdrawals & Cash Out

Rules for withdrawing winnings, processing times, maximum limits, and solutions to withdrawal issues.

Bonuses & Promotions

Questions about the welcome bonus, daily cashback, reload bonus, wagering requirements, and tournament offers.

Games & Betting

Questions about rules and strategies for all game categories, including Sports Betting, Live Casino, slots, and bingo.

Tech & Support

App installation, loading issues, browser compatibility, and how to reach customer support.

General FAQ

Open the accordion sections below to find answers to your questions.

Account & Registration

Opening a new account on tjbaji is very simple. First, On the registration page Go to the registration page. Fill in the form with your mobile number or email, password, and full name. Verify the OTP sent to your mobile and your account will be activated. The whole process takes just 2–3 minutes. Make your first deposit and you'll receive a welcome bonus.

Yes, absolutely. On the tjbaji login page, click the "Sign in with Google" or "Sign in with Facebook" button. Grant permission for your Google or Facebook account and your account will be created in minutes. This method is very secure and your social media password is never shared.

No need to worry. On the login page, click the "Forgot password?" link. Enter your registered mobile number or email address. You will receive an OTP code instantly. Verify the OTP, set a new password, and log in. The whole process takes under 5 minutes.

KYC stands for "Know Your Customer" — it is an internationally mandated process to verify the identity of all users. On tjbaji, KYC is required to process withdrawals above a certain amount. Go to the "Verification" section in your dashboard, upload a clear photo of your National ID or passport, and verification will be completed within 24 hours.

This is a serious matter. Change your password immediately and contact our live chat support. They will freeze your account and review all unauthorized activity. Provide clear details including your mobile number and ID. The support team typically resolves these cases within 2 hours.

No, this is not permitted. Each person may only hold one account. If duplicate accounts are discovered, both will be permanently closed and all funds may be forfeited. This is clearly stated in our terms and conditions.

Deposits & Payments

The minimum deposit on tjbaji is just BDT 100, making it easy and affordable for anyone to get started. There is no maximum limit — you can deposit as much as you like. A special welcome bonus is available on your first deposit.

tjbaji supports multiple payment methods: mobile banking (Nagad, Rocket), bank transfer (all major banks), credit/debit cards, and digital wallets. Every method is fully secure and protected by SSL encryption. Choose whichever option works best for you.

Deposits are instant in most cases. Mobile banking deposits are credited within seconds. Bank transfers may take anywhere from 30 minutes to 2 hours. Your first deposit may take slightly longer to verify, but subsequent deposits are processed instantly.

tjbaji does not charge any fees on deposits. The full amount you deposit goes directly into your playing account. Your bank or mobile operator may apply their own charges — those are outside our control.

Wait 15 minutes and refresh the page. If the deposit still doesn't show, get the transaction receipt from your bank or mobile operator and send it to our Live Chat support. Our team investigates and resolves issues within 2 hours. You won't lose any money — the deposit will either be credited or fully refunded.

Withdrawals & Cash Out

It is simple. In your dashboard, In the withdrawal section, Go to your account. You'll see your current balance. Enter the amount you'd like to withdraw — the minimum withdrawal is BDT 500 or more. Choose your payment method (mobile banking, bank transfer, etc.). Enter your details and confirm. Once approved, your funds will be sent.

Processing time depends on your chosen payment method. Mobile banking withdrawals typically take 30 minutes to 2 hours. Bank transfers may take 2–4 hours or arrive by the next morning. Processing may take a little longer on weekends or public holidays. That said, we approve withdrawals 24/7.

tjbaji generally has no maximum withdrawal limit. You can withdraw your full balance at any time. However, for your first large withdrawal, KYC verification may be required for security purposes. Once verified, there are no further restrictions.

tjbaji does not deduct any withdrawal fees. The full amount you request reaches your account. Your bank or mobile operator may apply their own charges — that is beyond our responsibility. In most cases, however, no additional fees apply.

A withdrawal can be cancelled for several reasons: (1) incorrect bank account or mobile number provided, (2) wagering requirements not yet fulfilled, (3) suspicious activity detected, or (4) incomplete KYC verification. If this happens, contact our live chat to find out the reason and resolve the issue.

Bonuses & Promotions

New members receive up to 100% as a welcome bonus on their first deposit. For example, deposit BDT 1,000 and you get an extra BDT 1,000 in bonus funds — giving you BDT 2,000 to play with. The bonus is credited automatically. A wagering requirement applies (typically 30x the bonus amount).

Daily cashback means getting a portion of your daily losses returned to you. Active tjbaji members receive between 5% and 15% cashback every day. It is credited automatically after midnight each day. On the promotions page Check what percentage applies to your account.

A wagering requirement means you need to play through your bonus a set number of times before it can be withdrawn. For example, a 30x wagering requirement on a bonus of BDT 1,000 means you must place a total of BDT 30,000 in bets. Each bet you place counts toward that total. Once the requirement is met, any winnings are transferred directly to your playing account.

Yes, tjbaji has a referral program. When you refer a friend and they sign up and make a deposit, you earn a referral bonus. You typically receive a percentage of the amount your friend deposits (10–20%). Share your referral link with friends and start earning bonuses.

Yes, bonuses do have an expiry date. Welcome bonuses must generally be used within 7–10 days. Daily bonuses have no time limit — a new bonus is available every day. You'll be notified before any bonus expires. You can check the expiry date of all your bonuses from your dashboard.

Games & Betting

tjbaji has more than 50 game categories. In the game lobby, You will find: live Sports Betting (cricket, football, tennis), Live Casino (blackjack, baccarat, roulette), slots, bingo, keno, and much more. Every game is fully secure and licensed.

Live Sports Betting offers a wide range of bet types: Match Winner (win/loss), Over/Under (total runs/goals), Handicap bets, Correct Score, and more. You can place bets at any point during a match and odds update in real time. In the Bet section Go and pick your favorite sport.

Live Casino means playing online with real human dealers. You watch the dealer through a camera from the comfort of your home and play with them in real time. tjbaji offers Live Casino games including blackjack, baccarat, roulette, poker, and more. In the casino section, Head over, pick a table, and start playing. Completely transparent and fair.

Slots are very easy to play. Choose a slot machine, set your bet amount, and click the Spin button. The reels will spin and the result appears when they stop. Match a winning combination and you'll win. tjbaji has 100+ slot games with a variety of themes and payouts. If you're new, start with smaller bets to get comfortable.

tjbaji offers several bingo variants — 90-ball bingo, 80-ball bingo, and 75-ball bingo. Each variant has its own rules and prize structure. In the Bingo section Go to the Bingo section, choose a game, buy a ticket, and mark off the numbers as they're drawn. Complete your pattern and win big.

Tech & Support

Yes, the tjbaji mobile app is available on both Android and iOS. The Android app can be downloaded directly from our website. iOS users can download it from the App Store. Using the app gives you faster performance and lets you receive push notifications for new offers. The app is completely free.

Start by checking your internet connection. Switch to a faster network or use Wi-Fi. Clear your browser cache and cookies. Update your browser or try a different one (Chrome, Firefox, Edge). If the problem persists, download the tjbaji mobile app — it's generally faster. You can also reach out via Live Chat and our technical team will help you out.

Yes, tjbaji works on smartphones, tablets, and desktops. We support all major browsers (Chrome, Firefox, Safari, Edge). The site is fully optimized for mobile browsers too — all features work correctly on smaller screens. Apps are available for both iOS and Android. Log in from any device with the same account and everything stays in sync.

tjbaji offers 24/7 live chat support. Look for the chat icon at the bottom of your dashboard and click it. Describe your issue and the support team will respond within minutes. We provide support in both Bengali and English. You can also reach us by email — expect a reply within 24 hours.

Yes, tjbaji is fully licensed and regulated. We hold an international gaming license and comply with all applicable regulations. Every transaction is protected by SSL encryption. Your personal and financial data is kept strictly confidential and secure. Regular third-party audits are conducted to ensure transparency.

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